Refund policy

Q: When will I receive my order?

For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch. For other cities across Pakistan: Delivery usually takes 5 to 6 working days , depending on the location and courier service schedule. Overnight Air Shipping: We also offer urgent overnight air shipping . The delivery charge for this service is PKR 1200 , and the order needs to be paid in advance to use this option. Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey. NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions , weather conditions , or other unforeseen circumstances . We kindly ask for your patience and understanding during such instances.

Q: How can I pay for my order?

We offer Cash on Delivery (COD) as well as online payment via bank transfer. For online payment, simply WhatsApp us at 03270655557 to get details.

Q: Can I wear my jewelry in the shower or while applying perfume?

Yes, ZULA jewelry is crafted from 18K PVD gold-plated stainless steel , making it water-resistant, tarnish-free, and safe for daily wear, even in the shower. However, we recommend not spraying perfume directly onto your jewellery . For best care, apply perfume first, let it settle, and then wear your jewellery . This helps preserve the finish and shine for longer.

ZULA Exchange Policy

We want you to absolutely love your ZULA jewellery; from the moment it arrives. If something isn’t quite right, we’re here to offer a smooth and transparent exchange-only process.

1. Exchange Eligibility

We offer exchanges under the following conditions:

Size Issues:
If your jewellery doesn’t fit right, we’re happy to exchange it for a different size. If your desired size is unavailable, you may opt for store credit.
Faulty or Incorrect Items:
In the rare case you receive a faulty or incorrect item, please notify us within 3 days of delivery. We’ll replace it at no extra cost, including shipping.

Note: We do not offer returns, but our exchange process is designed to be easy and worry-free.

2. Easy Exchange Pickup

We make exchanges convenient:

Our rider will deliver your exchange item to your doorstep.
Kindly hand over the original item at the time of delivery.
Make sure the item is:
- In its original, unworn condition
- With all tags, pouches, and packaging intact

Packing Tip:
If the original shipping flyer is torn, no problem! Simply place the jewellery back in the original bubble wrap and packaging, tape it securely, and return it to the rider.

3. Shipping Charges

For size exchanges: Shipping charges will be borne by the customer.
For faulty/incorrect items: We cover all shipping costs.

Replacement delivery is charged at PKR 250.

4. Important Guidelines

Items purchased during sales or promotions are not eligible for exchange.
If the exchange is requested after a price drop, it will be processed at the current (discounted) price.
Products that show signs of wear, misuse, or damage cannot be exchanged.
As our jewellery is handcrafted and personal, we do not offer returns due to change of mind. Please review product photos, descriptions, and videos before placing your order.

5. Processing Time

Please allow up to 7 days for the exchange or claim to be processed.

6. How to Initiate an Exchange

We're always happy to assist:

Email: info@zulaofficial.com
(Please mention your order number and reason for exchange)
WhatsApp: +92-327-0655557
(Available Monday to Saturday, 10:00 AM – 11:00 PM)

Thank you for shopping at ZULA. Your trust means everything to us, and we’re here to ensure you feel confident and cared for with every order.

Need help?

Frequently Asked Questions

When will I receive my order?

For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch.
For other cities across Pakistan: Delivery usually takes 5 to 6 working days, depending on the location and courier service schedule.
Overnight Air Shipping: We also offer urgent overnight air shipping. The delivery charge for this service is PKR 1200, and the order needs to be paid in advance to use this option.
Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey.
NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions, weather conditions, or other unforeseen circumstances. We kindly ask for your patience and understanding during such instances.

How can I pay for my order?

We offer Cash on Delivery (COD) as well as online payment via bank transfer.
For online payment, simply WhatsApp us at 03270655557 to get details.

Can I wear my jewelry in the shower or while applying perfume?

Yes, ZULA jewelry is crafted from 18K PVD gold-plated stainless steel, making it water-resistant, tarnish-free, and safe for daily wear, even in the shower.
However, we recommend not spraying perfume directly onto your jewellery. For best care, apply perfume first, let it settle, and then wear your jewellery. This helps preserve the finish and shine for longer.