Q: When will I receive my order?

For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch. For other cities across Pakistan: Delivery usually takes 5 to 6 working days , depending on the location and courier service schedule. Overnight Air Shipping: We also offer urgent overnight air shipping . The delivery charge for this service is PKR 1200 , and the order needs to be paid in advance to use this option. Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey. NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions , weather conditions , or other unforeseen circumstances . We kindly ask for your patience and understanding during such instances.

Q: How can I pay for my order?

We offer Cash on Delivery (COD) as well as online payment via bank transfer. For online payment, simply WhatsApp us at 03270655557 to get details.

Q: Can I wear my jewelry in the shower or while applying perfume?

Yes, ZULA jewelry is crafted from 18K PVD gold-plated stainless steel , making it water-resistant, tarnish-free, and safe for daily wear, even in the shower. However, we recommend not spraying perfume directly onto your jewellery . For best care, apply perfume first, let it settle, and then wear your jewellery . This helps preserve the finish and shine for longer.

Question 1

When will I receive my order?

Accepted Answer

For Lahore: Orders are typically delivered within 1 to 2 working days after dispatch.
For other cities across Pakistan: Delivery usually takes 5 to 6 working days, depending on the location and courier service schedule.
Overnight Air Shipping: We also offer urgent overnight air shipping. The delivery charge for this service is PKR 1200, and the order needs to be paid in advance to use this option.
Once your order is dispatched, you'll receive a tracking number via WhatsApp or email to follow its journey.
NOTE: Please note that your parcel may arrive earlier or experience delays due to courier service disruptions, weather conditions, or other unforeseen circumstances. We kindly ask for your patience and understanding during such instances.

Question 2

How can I pay for my order?

Accepted Answer

We offer Cash on Delivery (COD) as well as online payment via bank transfer.
For online payment, simply WhatsApp us at 03270655557 to get details.

Question 3

Can I wear my jewelry in the shower or while applying perfume?

Accepted Answer

Yes, ZULA jewelry is crafted from 18K PVD gold-plated stainless steel, making it water-resistant, tarnish-free, and safe for daily wear, even in the shower.
However, we recommend not spraying perfume directly onto your jewellery. For best care, apply perfume first, let it settle, and then wear your jewellery. This helps preserve the finish and shine for longer.

Shipping policy

Shipping & Packaging Policy – ZULA

Shipping Timeframes

Order Tracking

Packaging

Frequently Asked Questions